Frequently Asked Questions
|RENTAL TERMS AND CONDITIONS
In these Rental terms and conditions (a) Uni Rent means Uni Rent Car Rental Croatia, (b) "the Renter"
means the person, firm or organization by or on behalf of whom Cars are rented under these Terms and
Conditions; c) "the driver" means the person resposible for complying with these Terms and Conditions ,
approved and entered overleaf by the Uni Rent, next to the Renter
d)"Additional driver " means the person resposible for complying with these Terms and Conditions, approved
and entered overleaf by the Uni Rent, next to the the Renter. The Renter will ensure that any Authorized
Driver will comply with these Terms and Conditions; (e) "The car" means the car described overleaf; (f )
"the renter, the driver and the additional driver" shall be replaced by the word " the user " in the
1. Authorized driving - Only persons over 21 who are in possession of a valid driving licence
at least 2 year (2x 365 days) are allowed to drive the rented car in Croatia.
The Croatian Traffic Law permits no exceptions.
Under no circumstances shall the rented car be used, operated or driven:
a) By person who is not mentioned as driver in the rental agreement
b) For the carriage of passengers or property for reward
c) By persons who enter the rental agreement under false indication as to the age, address, etc.
d) In any race, speed test or contest
e) To propel or tow any other vehicle or object
f) By any person while under the influence of alcohol, barbiturates, narcotics,
hallucinatory or other drugs
g) While the car is unroadworthy condition or overloaded, the number of persons
officially permitted in the car registration documents and additional luggage
limits is not respected.
h) Off highway or road serviced by federal state or provincial governments
i) With speed higher then limits defined by law of the country where the car has been driven,
or other traffic regulations due to traffic conditions.
j) In violation of the provision of any legislation, order or regulation affecting the use, loading or
condition of the car or for any illegal purpose.
The foregoing restrictions are cumulative and each of them shall apply to every use,
operation or driving of the rented car in Croatia. Uni Rent Car Rental cannot be held liable
for any loss or damage whatsoever caused by renter’s failure to comply with the above restrictions.
2. Delivery and return of the rented car - Uni Rent has exclusive right to the usage of vehicle and its
rent, and the vehicle is delivered to User in good mechanical condition. User will return the car together with all
tires, tools and equipment, stated on page 1 of rental agreement and page 1 of check out-check in form, in the
same condition as when received, ordinary wear and tear excepted, to the place and on the date specified on page
1 of rental agreement. Cars are rented at a daily rate according to the agreed charge, one day being defined as
any period of 24 hours from the time of commencement of the rental agreement. A grace period of 59 minutes is
allowed for after time due back. After this a day's charge will be made.
3. Settlement of account - User will pay to Uni Rent Car rental within 1 day after receipt of
the invoice or in case of cash rental at the time of delivery of the car as agreed on page 1 of rental agreement:
the time, mileage and other charges agreed upon in the rental agreement. The amount is to be paid in accordance with
the tariff in force at the time this agreement has been entered into. If settlement of the invoice is not received in
time, legal interest will be charged. Whenever the car is returned to a station other than the one it was originally
rented from, the final account computed by that station is subject to approval by renting station which delivered the
car and which reserves the right to send a corrective invoice.
With signature of this agreement User has obliged, with his credit card or other way of payment, Uni Rent to charge
any of costs, repairs or other defects or losses which have been discovered after the car has been returned and user
did not notify Uni Rent according to the procedure.
The User is liable for all traffic offences incurred during the period of hire. If these remain unpaid they
will be charged to the User, together with an administration charge. Uni Rent reserves the right to charge the
abovementioned charges without prior notification to the User.
Government taxes and other levies will be charged as required by current legislation. By signing this Rental
Agreement , the User confirms & consents that:
2. Driver - in case the renter refuses to settle in full or partially the charges arising from this Rental Agreement
3. Additional Driver - in case the renter & the driver refuse to settle in full or partially the charges arising from
this Rental Agreement;
are to be held liable for settling all the charges arising from the Rental Agreement.
4. Prolongation of rental - In the event that the User requires a car for a longer period than the
agreed rental period, the User must obtain written consent from Uni Rent at least 24 hours prior to the termination
of the agreed rental period. In the event that the User fails to obtain such consent, the User will be considered to
have misappropriated the vehicle. In this case, Uni Rent reserves the right to take any legal action necessary to
recover said vehicle. In case the User returns the vehicle after the agreed date of delivery of the vehicle, and
during the rental period the prices changed, new prices will be applied as of the day of the agreed date of delivery
of the vehicle.
5. Mileage - the number of kms whilst the car in the rental pursuant to this agreement, shall be
determined by reading the factory installed odometer.
6. - When at the end of the rental it is found that the odometer has been rtampered with during
the rental, the User will be charged an additional 500 kms for each day of the rental with kilometer price in
accordance with the valid tariff. The User undertakes to return the car with all tires, tools, audio equipment
and other accessories in the same condition as when received to the place and on the date set down overleaf. If
special cleaning is required for whatever reason, the Uni Rent will make a separate charge to cover the cost of
any cleaning and/or repair work required.
7. Fuel - All Cars are supplied with a full tank of fuel. If a Car is delivered to the User,
the User is liable for the cost of the fuel from the time it leaves the Uni Rent's branch until such time as it
is returned to a Uni Rent branch. All Cars will be refueled upon return to a Uni Rent branch at the prevailing
Uni Rent rate per liter. Uni Rent reserves the right to charge the refuelling charge according to the decision
of the Management.
8. Maintenance - The User agrees to take good care of the car and to check the engine and automatic
gearbox oil regularly, whenever the latter exists in the rented car, as well as the water in the radiator, battery
and tire pressure. The oil has to be changed every 5000 kms. The User is liable to pay all the damage caused by
insufficient maintenance. In the event that a car on rent reaches the mileage at which a routine service is due,
the User undertakes to notify the Uni Rent and make that car available to the Uni Rent for such servicing to be
carried out or for the car to be replaced at the Uni Rent's discretion.
9. Breakdowns - Repairs or replacements of vehicle parts have to be done only at the official
dealer after previous authorization by the station the car was rented from. Refund of
expenses is made against receipt of registered workshop that has affected the repair, but
replaced parts have to be presented obligatorily. In case the repair was affected outside
a registered workshop and the replaced parts are not returned, the expenses will not be founded.
In case any part of the vehicle or kit is exchanged or lost, indemnity amounting triple
daily market price of the exchanged or lost part of the vehicle or kit will be charged.
10. Tachograph - The truck user is materially responsible for the rented car and any
eventual damage to the tachograph in accordance with the Road Traffic Security Law.
11. Documents - All cars are delivered with the papers necessary for crossing the border.
The user is responsible for these documents. In case of losing the documents , keys , plates etc., the user
will be extra charged and is obliged to cover all costs.
12. Personal insurance - For an additional daily charge, the amount of which is determined as per the
valid tariff, the passengers are insured up to the insurance policy amount in the case of death or disability as a
consequence of an accident provoked by Uni Rent`s car.
13. All the cars to which Uni Rent has exclusive rights, are provided with third party liability coverage.
Franchise deduction depends on the type of car and is decided by Uni Rent`s Management and entered overleaf.
In case of any damage for which the User is responsible or in the case of damage caused by the user's ignorance
of one or more terms of the agreement, the user is to settle the damage up to the full value of the car - except
if the responsibility is waived by paying an additional daily charge defined in the valid tariff. The insurance
does in no way cover:
damage to the tires,
damage to the underside, clutch and gear box, the inside of the car and the windshield due to driver`s carelessness
damage to engine due to lack of oil or filling the car with wrong fuel or careless driving
damage caused by a driver being influenced by alcohol or drugs
damage caused by an unauthorised driver
any damage not reported to the nearest police station
14. Fire and theft - The User accepts responsibility for any loss or damage to the car caused by
their willful act or negligence or if the User has in any other way ignored the terms set forth in the agreements.
By paying a daily surcharge, according the valid tariff, the User is provided coverage up to the full value of the
vehicle and therefore may be charged only up to the amount of the non-waiveable excess charge. Franchise deduction
depends on the type of car.
15. Accidents - Any accident must immediately be reported to the nearest police station and to the
Uni Rent station that delivered the car and the User is will not use the car whilst it is in an unroadworthy condition.
A report - a special form, supplied together with car documents,as well as his/her written statement describing the
damage / accident, must be filled with complete details of the damage / accidents and must be sent immediately to
the Uni Rent office which delivered the car. User shall cooperate with Uni Rent in the investigation and procedure
of the respective accident. The User is held liable for all expenses if the terms of this Article are not respected.
Replacement car will be provided if necessary.
16. Property loss - Uni Rent shall not be liable for loss or damage to User's property or property
of any other person, stored or transported in or upon the rented car, service car or business premises of Uni Rent.
By signing this agreement, the User expressly waives all claim for such loss or damage against Uni Rent.
17. Amendments to the rental agreement - No term or condition of this agreement may be waived or
modified without prior written consent from Uni Rent.
18. All employees of Uni Rent Car Rental have the right to control any car at any time. If it is
found that the User has violated any of the terms of this agreement, the employees of Uni Rent Car Rental are authorized
to seize the car.
Uni Rent unconditionally reserves the right to terminate the Rental Agreement, regardless of time and place,
before the termination of the rental period and shall not be held liable to compensate the User for any possible loss or damage.
19. Important! User is responsible for traffic violations also after the rental.
20. In these terms Uni Rent Uni Rent Car Rental is defined by Uni Rent d.o.o. with headquarters in
Kaštel Stari, Put Gospe Stomorije 2 (Reg. No.) OIB: 95263983283 as an independent Uni Rent Car Rental company.
21. By signing this agreement, the User unconditionally agrees & accepts Uni Rent`s standard
conditions and warrants the accuracy of the abovementioned data and accepts Split as exclusive place of jurisdiction in
case of litigation.
IN CASE OF A CAR DEFECT ABROAD, THE USER IS OBLIGED TO CONTACT THE NEAREST UNI RENT CAR RENTAL OFFICE FOR THE PURPOSE
OF REPAIR. THE REPAIR CHARGE WILL BE REFUNDED UPON SUBMITTING THE ORIGINAL REPAIR BILL ISSUED BY AN AUTHORISED REPAIR
SHOP AND PRESENTING THE REPLACED PART. WHEN CROSSING THE STATE BORDER, CUSTOM OFFICERS SHOULD EXAMINE AND VERIFY THE BILL.